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Getting help

  • For getting access please refer to the Requesting access instructions.
  • For usage queries please first ensure you've read the relevant pages of this documentation site.
  • If you are asking a "how to" type question you should first search for an answer or post on the user forum.
  • If you still need help or need to report something broken, please email from your King's email account. To help us with the enquiry please include:
    • A description of your question/issue
    • As much supporting information as possible e.g.:
      • Job submission script details
      • Any error messages displayed
      • Location of the files involved
  • e-Research support hours are 11:00 to 15:00 Monday to Friday